1. Purpose
These Terms of Service (the “Terms”) govern the use of the website etss-tech.com (the “Site”) and the relationship between Elevate Technologies & Software Services (“ETSS”, “we”) and any person who uses the Site, requests a quote, orders tech services or subscribes to one of our software products (the “Client”, “you”).
Specific conditions written in a signed quote, an order form or a product’s subscription page complete these Terms. If they conflict, the specific conditions prevail.
2. Publisher and definitions
The Site is published by Elevate Technologies & Software Services, registered office: Rue Riad 14 Mers-Sultan, 20006 Casablanca, Trade Register (RC): [RC], ICE: [ICE]. E-mail: contact@etss-tech.com. Phone: 07 77 11 73 82.
ETSS is a company in formation. The identifiers above will be completed as soon as the registration is final.
- “Services”: the tech services we provide, such as custom software, websites, mobile apps, automation, integrations and digital advice.
- “SaaS Products”: the software we develop, host and make available online through a subscription.
- “Quote”: the written proposal describing the scope, deliverables, timeline and price of a Service.
- “Subscription”: the right to use a SaaS Product for a given plan and period.
- “Client Data”: any data, file or content that the Client provides or stores through our Services or SaaS Products.
3. Use of the website
You may use the Site for lawful purposes only. You agree not to disrupt its operation, attempt to access non-public areas, send automated or abusive requests, or use the forms to send unsolicited content.
The information on the Site is provided for general information. We do our best to keep it accurate and up to date, but it may change without notice and does not constitute a binding offer. We may suspend or modify the Site, in whole or in part, at any time, in particular for maintenance.
4. Quotes and orders
A request sent through the Site does not commit you or us. After a free discovery call, we send a written Quote. Unless stated otherwise, a Quote is valid for 30 days.
An order is formed when the Client accepts the Quote in writing (signature or e-mail confirmation) and, if the Quote requires it, pays the agreed deposit. The Quote defines the scope, deliverables, milestones, timeline, price and payment terms.
Any change to the scope is agreed in writing and may change the price and the timeline. The Client provides, on time, the information, content, access and feedback needed for the project; delays on the Client’s side extend the timeline accordingly.
5. SaaS subscriptions
Each SaaS Product shows its status on the Site: available, in development or planned. Only products marked as available can be subscribed to.
The plan, price, billing period, usage limits and any trial period of a Subscription are shown at the time of subscription. Access is personal to the Client’s authorised users, who keep their credentials confidential and are responsible for activity under their accounts.
We host, maintain and update SaaS Products and aim for high availability, apart from scheduled maintenance and events beyond our reasonable control. Subscriptions renew automatically for the same period unless cancelled before the renewal date. On termination, the Client may export its Client Data within 30 days, after which it is deleted, except where the law requires us to keep it.
6. Prices and payment
Prices are stated in Moroccan dirhams (MAD) unless otherwise indicated, and are exclusive of applicable taxes unless the Quote says otherwise. Invoices are payable within the period stated in the Quote or, failing that, within 30 days.
In case of late payment, we may, after a written reminder, suspend the Services or the access to the SaaS Product concerned until full payment.
7. Intellectual property
The Site and its content (name, logo, texts, graphics, design and code) belong to ETSS or its licensors. Any reproduction or use without our written permission is prohibited.
For custom work, the rights transferred to the Client on the deliverables are defined in the Quote and take effect upon full payment. ETSS keeps its pre-existing tools, components, libraries and know-how, which may be reused. Open-source components remain subject to their own licences.
For SaaS Products, ETSS keeps all rights to the software. The Client keeps full ownership of its Client Data and grants us only the rights needed to host and process it in order to provide the service.
8. Confidentiality
Each party keeps confidential the non-public information it receives from the other and uses it only to perform the relationship. This obligation continues for three years after the end of the relationship. On request, we sign a non-disclosure agreement before you share the details of your project.
9. Liability
We perform our Services with care and according to the standards of the profession, under an obligation of means. We are not liable for indirect damages such as loss of profit, loss of business or loss of data that the Client could have prevented with regular backups.
To the extent permitted by law, our total liability for a given Service or Subscription is limited to the amounts paid by the Client for it during the 12 months before the event. Nothing in these Terms limits liability that cannot be limited by law.
10. Personal data
We process personal data in accordance with Moroccan law 09-08. Details are given in our Privacy Policy.
11. Changes to these terms
We may update these Terms to reflect changes in our services or in the law. The date of the latest version is shown at the top of this page. The version in force on the date of an order applies to that order.
12. Governing law and disputes
These Terms are governed by Moroccan law. In case of a dispute, the parties first seek an amicable solution. Failing an agreement within 30 days, the dispute will be brought before the competent courts of Casablanca.
13. Contact
For any question about these Terms, write to contact@etss-tech.com or call 07 77 11 73 82.